Frequently Asked Questions

How do I apply the self-adhesive labels?

Our labels are sent with step by step application instructions. Alternatively, have a look at our video showing just how easy it is to apply. 

Applying our Self-Adhesive Labels

Do you have a size guide?

The sizing of our products vary depending on the item. You'll find a size guide in the description of each item where applicable. 

Can I change my shipping address?

You are able to change your shipping address within 24 hours of ordering by emailing thetwinstitute1@gmail.com. Please ensure you include your order number. After this time, you are welcome to make a request however we do not guarantee the change will be possible. 

Can I add images to my custom item?

We can add lots of different images to custom items. Email us at thetwinstitute1@gmail.com to discuss your design.

I'm looking for vinyl graphics for my business, is this something you can help us with?

We certainly can! We can produce a variety of graphics for walls and windows as well as for vehicle signage. We can also help with branded items such as laptop covers, bags, water bottles etc. Drop us an email at thetwinstitute1@gmail.com to discuss your requirements.

We're a sports team looking for custom sportswear, can you help?

We sure can! We can provide a variety of sportswear customised with your team logo or design along with names, initials etc. Send us an email at thetwinstitute1@gmail.com and let's discuss your requirements.  

I've changed my mind. Can I return my order?

Check out our refund policy here for full details on refunds and exchanges.

I can't find the answer to my question here. 

Didn't find the answer you were looking for here? No problem! Feel free to drop us an email at thetwinstitute1@gmail.com and we'll happily assist.